Customer Protection & Governance
Grievance Redressal Mechanism.
LRSD Capital Private Limited is committed to efficient, impartial, and transparent grievance resolution in full alignment with the Reserve Bank of India (RBI) guidelines.
Every concern matters. We ensure structured logging, transparent investigation, and timely escalation across 5 defined resolution tiers.
5-Tier Grievance Redressal Architecture
Initial Complaint Submission
Submit your query, feedback, or complaint through corporate office visit, email, or postal communication.
Corporate Office
Unit No. Silver 27/01 and 27/02 Wave One, Block L, Sector 18, Noida, UP - 201301 (Mon–Fri, 10 AM – 6 PM)
Email Desk
admin@lrsdindia.comPostal Communication
LRSD Capital Private Limited, Corporate Office, Noida - 201301
Escalation to Grievance Redressal Officer (GRO)
If unresolved within 7 days or if dissatisfied with Level 1 response, escalate directly to the designated GRO.
Mr. Rama Chandran Nair
Grievance Redressal Officer
Escalation to Principal Nodal Officer (PNO)
If not satisfied with GRO resolution or if matter remains unresolved for 7 days under Level 2, escalate to the Principal Nodal Officer.
Mr. Lalit Dua
Principal Nodal Officer
RBI – Integrated Ombudsman Scheme, 2021
If the complaint remains unresolved within 30 days or the resolution is unsatisfactory, approach the RBI Ombudsman.
24x7 CMS Portal
https://cms.rbi.org.inCRPC Email
crpc@rbi.org.inCRPC Physical Submission
Centralised Receipt and Processing Centre (CRPC), 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh – 160017
Right to Appeal & Alternate Dispute Resolution
Aggrieved parties may appeal before the Appellate Authority (Executive Director, Consumer Education & Protection Department, RBI) or approach judicial tribunals.
Appellate Authority
Executive Director, CEPD, Reserve Bank of India
Online Appeal
CMS Portal: https://cms.rbi.org.in
Mandatory Details Required
When lodging a complaint, please provide your **Loan Application Number** or **Loan Account Number** along with complete factual details. Anonymous complaints are not addressed.
Resolution Timelines
Initial resolution is targeted within 7 working days. If complex review requires additional time, the customer is formally intimated with an expected resolution date within the 30-day statutory limit.
RBI Integrated Ombudsman
Customers can file a complaint with the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme, 2021 via **cms.rbi.org.in** after 30 days of initial submission.
Download Grievance Redressal Policies & Flowcharts
Access the official board-approved Grievance Redressal Mechanism document, the complete 5-level escalation flowchart, and Fair Practices Code.